A very warm Bula Vinaka to all our past guests, as well as those who are dreaming of a visit in the near future.

Over the past few months, we have all experienced dramatic and significant changes to our daily lives.

The pace at which things went from normal to disrupted, and now to what some are calling the “new normal” has been breathtaking to say the least.

Even in our beautiful tropical paradise of Fiji, where we encourage visitors to slow down and unwind, many of us have been swept along and forced to change and adapt at an incredibly fast pace.

Some good news however is that Fiji has been spared any significant outbreak of the coronavirus.  Whilst we had a small number of cases initially, these were swiftly and effectively isolated.  At time of writing there were only three active cases left in Fiji and all were expected to make a full recovery.

Here at Fiji Gateway Hotel, we have remained open for businesses at all times even though the Hotel has quite low occupancies at present.

There are a few rooms of international guests who missed the last available flights back to their home countries.  These guests have been with us for several weeks now and have become part of the Fiji Gateway Hotel family.  Although they are missing their homes and families, they are being well looked after by the Gateway family, and they are loving our fabulous weather and the freedom to move around.

We are also continuing to welcome our local families, friends and corporate travellers.  These guests are enjoying the same warm, genuine hospitality as always, along with the comfort, convenience and cleanliness that Fiji Gateway Hotel is renowned for.

We have taken this opportunity to finish some refurbishment work in our Reception and Lobby area.  This now completes the extensive public area upgrade that Gateway has undertaken over the past two years.  We are delighted with the bright, fresh, and clean new look, and we can’t wait to show it off to you!

Until then, sota tale, stay safe and we will see you soon.

Bradley Robinson
Chief Executive Officer
Raffe Hotels & Resorts

Health & Hygiene upgrades at Fiji Gateway Hotel

All over the world, Hotels & Resorts are re-inventing how we will do business when holidays and travel begin to return to normal.

Central to this is a significant focus how we can better safeguard the health and safety of guests and staff.

At Fiji Gateway Hotel, we are currently working through sweeping upgrades to many aspects of our daily operations.

Although you will still experience the same warmth and Bula spirit that we are famous for, you will notice some changes and improvements when you next visit.

Check-In will be a quicker process as we move toward developing pre-arrival and self-check-in options to reduce the time needed to fill out paperwork.  We have also implemented some layout changes so that physical distancing will always be easy to achieve upon arrival and during your stay.

Housekeeping teams are being provided with enhanced cleaning procedures for hotel rooms and guest facilities.  All areas now undergo a “twice cleaned” process that includes a sanitisation stage.  Staff are undergoing on-the-job training to ensure they are able to uphold these new standards of hygiene, and regular audits are being programmed.

The Restaurant has reduced seating to make physical distancing easy to achieve.  Although we will strive to keep things casual and easy for you, we may need to ask you to book a time slot during peak periods.

Buffet Breakfast has been changed so our staff will now serve you.  The continental selection is still on display so you can select what you want, however it is now served to you by restaurant staff.  Cooked breakfast selections are still available a la carte and are cooked to order.

Pools will continue to be monitored by our pool attendants however will be checked twice as often throughout the day.  We are also introducing an automated chlorine monitoring and dispensing system to our large lagoon style pool with the famous slide.

View our ‘Savasava Hygiene Program Promise‘ document.

Commitment Confirmation document